“At Inalfa quality is everywhere,  every day”

VP Global Quality & Operational Excellence
Maintain the relationship with the key stakeholders at the customer concerning product quality and customer satisfaction.
Primary contact person for customer complaints and customer audit.
Warranty management.
Customer PPAP and service management.
Lead internal and external quality problem solving to improve internal and customer quality performance.
Ensure process control documents are followed and updated.
Ensure process audit and incoming material quality check implemented as planned.

Your main tasks and responsibilities are:

Major Responsibilities-List down the major tasks:

  • Improve internal processes related to customer complaint, satisfaction, and maintain good relationship with customer.

  • Initiate customer satisfaction investigation.

  • Execute and follow-up on actions to obtain customer PPAP.

  • Follow up on customer line trial actions.

  • Fast response to customer complaint/concern, ensure the NC is closed in a timely via 8D report.

  • Fast response to liaison quality feedback via OIL tracking.

  • Contribute to resolution of Non conformities, verification process changes.

  • Warranty issues analysis and improvement and data submit to customer.

  • Train and instruct liaison/IPQC/GP12.

  • Fast response to process related quality issue and lead cross function team to solve the issues.

  • Maintain control plans with cross function and ensure the control plans are efficient and aligned with PFMEA.

  • Implement process audit base on VDA6.3 as planned.

  • Summary weekly, monthly about evaluation of process quality risk and quality performance.

  • Summary weekly, monthly about IPQC performance and quality risk assessment to SQE/SQD.

  • Safety and 5S management in
    responsible area/staff.

What do we expect from you?

What can you expect from us?

  • Attractive working conditions and self-development opportunities.
  • Short procedures, fast decision making and open communication structures.
  • Friendly and informal atmosphere.
  • Innovative leader with a strong drive to win!

FOCUS - TRANSPARENCY - ONE INALFA and RESPECT are core values within our company.

Location

Yantai, ZhenZhong Road, 313

Time Type

Full time

Contact Person

Christina Zhao (赵颖)

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